FAQ



Frequently Asked Questions


Can I use my current Apple Watch and iPhone?

  • iCAN Care functions with any Apple Watch with watchOS 6 or later.
  • The Watch must be paired with an iPhone iOS 13 or later.
  • What do I need to use Daily Routines and the Health Monitoring plan?

    For Apple Watch Wearers with WIFI:

  • The Wearer will need an Apple Watch with watchOS 6 or later paired with an iPhone iOS 13 or later.
  • The Caregiver will need an iPhone running iOS 13 or later.
  • WIFI and Bluetooth are enabled on the iPhone and the Apple Watch. The iPhone and Watch are within range of each other.

  • For Apple Watch Wearers without WIFI or iPhone:

  • The Wearer will need Apple Watch with watchOS6 or later with cellular.
  • The Watch must be paired with a Caregiver iPhone iOS 13 or later.
  • Add the Apple Watch to a cellular plan. The wearer can now make calls, receive notifications, etc. without the iPhone being nearby.
  • What do I need to use the Location & Safety plan on an Apple Watch?

  • Apple Watch with watchOS 6 (or later) must be cellular enabled.
  • Make sure that you have activated an eligible cellular service plan with a supported carrier.
  • Reliable cellular connection can be affected based on geographic area, foliage, weather, network traffic, etc. Check with your service provider.